Yes, we ship worldwide. Please note:

Duties and taxes may apply depending on your country’s regulations.

These charges are not included in the purchase price and are the customer’s responsibility.

Yes, we offer free shipping on all domestic orders placed through savijewel.com.

Yes! You can add a personalized note and a gift receipt at no extra charge.

Every item is carefully hand-inspected and shipped in Savi Jewel’s signature luxury gift packaging — elegant, discreet, and ready to present.

Once your order is dispatched, you will receive a confirmation email along with a personal tracking link.

Our dedicated team is available for shipping inquiries, bespoke delivery, or urgent requests via:

📧 Email: info@savijewel.com

📞 Phone: +91 8920454547

💬 Live Chat: Mon–Fri, 9am–6pm

All payments are accepted only in INR (Indian Rupee).

We accept all major VISA and RazorPay credit/debit cards through a secure payment gateway.

After dispatch, you will receive a tracking link via email. We also monitor all shipments closely to ensure safe delivery.

We strive to deliver promptly. In rare cases of delays, our team will notify you immediately.

Standard orders are processed within 1–2 business days.

Custom or limited-edition pieces may require 5–7 business days.

If more time is needed, our team will notify you promptly.

Email: info@savijewel.com

📧 For damaged/faulty claims: feedback@savijewel.com

Sale items

Gift cards

Custom pieces

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Conditions:

Item must be unused, unworn, with tags, and in original packaging.

Proof of purchase is required.

Yes, we strongly recommend recording a full unboxing video showing the intact seal before opening.
This helps us resolve disputes quickly and fairly.

If your order arrives damaged or faulty:

Contact us at help@savijewel.com
within 48 hours of delivery.

We will arrange a replacement or refund at no extra cost.

If your order arrives damaged or faulty:

Contact us at help@savijewel.com
within 48 hours of delivery.

We will arrange a replacement or refund at no extra cost.

We don’t offer direct exchanges. The fastest way is to:

Return the item you have.

Place a new order for the item you want.

If 15+ business days have passed since your refund was approved, please contact us at info@savijewel.com

Shipping fees are non-refundable, unless your item was faulty or sent in error.

Once your return is received and inspected:

You will be notified of approval or rejection.

Approved refunds are issued to your original payment method within 5–10 business days.

Returns should be sent to:
E-Block 98, Prashant Vihar, Rohini Sector 14, New Delhi, 110085

To start a return, contact us at info@savijewel.com
.
If your return is approved, we will send you:

A return shipping label

Instructions on how to send your package

⚠️ Items sent back without requesting a return first will not be accepted.

To be eligible for a return:

The item must be unused, unworn, and in its original packaging.

Proof of purchase (order number or receipt) is required.

Any accompanying certificates must be intact and in original condition.

We offer a 14-day return policy. You have 14 days from receiving your item to request a return.